Privacy Policy

Privacy Policy


This Privacy Policy outlines our continued commitment to protecting the privacy of
individuals who visit TradeMalta’s website, register and use our
service as a subscriber and end users accessing information built on our platform.

Your privacy is important to us, and so is being transparent about how we collect, use, and
share information about you. This policy is intended to help you understand:

· Policy Scope
· What information we collect about you
· How we use information we collect
· How we share information we collect
· How we store and secure information we collect
· How to access and control your information
· How we transfer information we collect internationally
· Other important privacy information

 Policy Scope

In this Policy, personal information means information relating to an identified or
identifiable natural person. An identifiable person is a person who can be identified,
directly or indirectly, in particular by reference to an identifier such as a name, an
identification number, location data, and online identifier or to one or more factors
specific to his/her physical, physiological, genetic, mental, economic, cultural or social
identity. The use of information collected through our Service shall be limited to the
purpose of providing the Service for which the Subscribers has engaged.
Subscribers to our Services are solely responsible for establishing policies for and
ensuring compliance with all applicable laws and regulations, as well as any and all
privacy policies, agreements or other obligations, relating to the collection of personal
information in connection with the use of our Services by individuals (also referred to as
“data subjects”) with whom our Subscribers interact. If you are an individual who
interacts with a Subscriber using our Services, then you will be directed to contact our Subscriber for assistance with any requests or questions relating to your personal

We collect information under the direction of our Subscribers and have no direct
relationship with individuals whose personal information we process in connection with
our Subscriber’s use of our Services. If you are an individual who interacts with a
Subscriber using our Services (for example, you are a customer of one of our
Subscribers) and would either like to amend your information, have your information
deleted, or no longer wish to be contacted by one of our Subscribers that use our
Services, please contact the Subscriber that you interact with directly.

What information we collect about you

We ask for and may collect personal information about you such as your name,
address, phone number, email address, and credit card information, as well as certain
related information like your company name and website name, when you register on our website.

We refer to any information described above as “Account and Profile Information” for
the purposes of this Policy. By voluntarily providing us with Account and Profile
Information, you represent that you are the owner of such personal data or otherwise
have the requisite consent to provide it to us.

How We Use Information That We Collect

General Uses:

We may use the information we collect about you (including personal information, to the
extent applicable) for a variety of purposes, including to:

(a) provide, operate, maintain, improve, and promote the Services;
(b) enable you to access and use the Services;
(c) process and complete transactions, and send you related information,
including purchase confirmations and invoices;
(d) send transactional messages, including responses to your comments,
questions, and requests; provide customer service and support; and send you
technical notices, updates, security alerts, and support and administrative
(e) send promotional communications, such as providing you with information
about products and services, features, surveys, newsletters, offers, promotions,
contests, and events; and provide other news or information about us and our
partners. You can opt-out of receiving marketing communications from us by
contacting us at or following
the unsubscribe instructions included in our marketing communications;
(f) monitor and analyze trends, usage, and activities in connection with the
Websites and Services and for marketing or advertising purposes;
(g) investigate and prevent fraudulent transactions, unauthorized access to the
Services, and other illegal activities;                                                                                                                          (h) personalize the Websites and Services, including by providing features or
advertisements that match your interests and preferences; and
(i) for other purposes for which we obtain your consent.

Legal Basis for Processing (EEA only):

If you are an individual from the European Economic Area (EEA), our legal basis for
collecting and using the personal information will depend on the personal information
concerned and the specific context in which we collect it. However, we will normally
collect personal information from you only where:
(a) we have your consent to do so,
(b) where we need the personal information to perform a contract with you (e.g.
to deliver the Our Services you have requested), or
(c) where the processing is in our or a third party’s legitimate interests (and not
overridden by your data protection interests or fundamental rights and freedoms).
In some cases, we may also have a legal obligation to collect personal
information from you or may otherwise need the personal information to protect
your vital interests or those of another person.

Where we rely on your consent to process the personal information, you have the right
to withdraw or decline your consent at any time. Please note that this does not affect the
lawfulness of the processing based on consent before its withdrawal.

If we ask you to provide personal information to comply with a legal requirement or to
perform a contract with you, we will make this clear at the relevant time and advise you
whether the provision of your personal information is mandatory or not (as well as of the
possible consequences if you do not provide your personal information). Similarly, if we
collect and use your personal information in reliance on our (or a third party’s) legitimate
interests which are not already described in this Notice, we will make clear to you at the
relevant time what those legitimate interests are.

If you have any questions about or need further information concerning the legal basis
on which we collect and use your personal information, please contact us using the
contact details provided further below in Section 16.

Sharing of Information Collected

Third-Party Service Providers:

We share information, including personal information, with our third-party service
providers that we use to provide hosting for and maintenance of our Websites,
application development, backup, storage, payment processing, analytics and other
services for us. These third-party service providers may have access to or process your
personal information for the purpose of providing these services for us. We do not
permit our third-party service providers to use the personal information that we share
with them for their marketing purposes or for any other purpose than in connection with
the services they provide to us.

Compliance with Laws and Law Enforcement Requests; Protection of Our

In certain situations, we may be required to disclose personal information in response to
lawful requests by public authorities, including to meet national security or law
enforcement requirements. We may disclose personal information to respond to
subpoenas, court orders, or legal process, or to establish or exercise our legal rights or
defend against legal claims. We may also share such information if we believe it is
necessary in order to investigate, prevent, or take action regarding illegal activities,
suspected fraud, situations involving potential threats to the physical safety of any
person, violations of our Service Agreement, or as otherwise required by law.

Our Sharing:

We may share information, including personal information, with any member of

With Your Consent:

We may also share personal information with third parties when we have your consent
to do so.

International Transfer of Information Collected

We provide online forms and workflow automation tools. We primarily store
personal information about Website Visitors and Subscribers within the European
Economic Area (the “EEA”), the United States and in other countries and territories. To
facilitate our global operations, we may transfer and access such personal information
from around the world, including from other countries in which Our has operations for
the purposes described in this Policy.

If you are visiting our Websites from the EEA or other regions with laws governing data
collection and use, please note that you are agreeing to the transfer of your personal
information to the United States and other jurisdictions in which we operate. By
providing your personal information, you consent to any transfer and processing in
accordance with this Policy.

If you are visiting our Websites from the EEA or other regions with laws governing data
collection and use, please note that by providing this personal information, you
acknowledge that your personal information may be transferred to the United States
and other jurisdictions in which we operate.

Communications Preferences

We offer those who provide personal contact information a means to choose how we
use the information provided. You may manage your receipt of marketing and non-transactional communications by clicking on the “unsubscribe” link located on the bottom of our marketing emails or you may send a request to

How Long We Retain Your Personal Information:

We will retain your personal information for as long as is needed to fulfill the purposes
outlined in this Privacy Policy, unless a longer retention period is required or permitted
by law (such as tax, accounting or other legal requirements). When we have no ongoing
legitimate business need to process your personal information, we will either delete or
anonymize it, or, if this is not possible (for example, because your personal information
has been stored in backup archives), then we will securely store your personal
information and isolate it from any further processing until deletion is possible.

For personal information that we process on behalf of our Subscribers, we will retain
such personal information in accordance with our internal Data Retention Policy.

Your Privacy Rights

Upon request we will provide you with information about whether we hold, or process on
behalf of a third party, any of your personal information. To request this information
please contact us Subscribers to our Services may update or change their Account and Profile Information by editing their profile or organization record or by contacting for more detailed instructions. To make a request to have personal information maintained by us returned to you or removed, please email
Requests to access, change, or remove your information will be handled within thirty
(30) days.

An individual who seeks access to, or who seeks to correct or, amend inaccuracies in,
or delete personal information stored or processed by us on behalf of a Subscriber
should direct his/her query to the Subscriber (the data controller). Upon receipt of a
request from one of our Subscribers for us to remove the data, we will respond to their
request within thirty (30) days. We will retain personal information that we store and
process on behalf of our Subscribers for as long as needed to provide the Services to                                  our Subscribers. We will retain and use this personal information as necessary to
comply with our legal obligations, resolve disputes, and enforce our agreements.

The security of your personal information is important to us. We follow generally
accepted standards to protect the personal information submitted to us, both during
transmission and once it is received. If you have any questions about the security of
your personal information, you can contact us at

If you are a Subscriber or otherwise provide us with personal information in connection
with your use of our Websites or Services, we will delete this information upon your
request, provided that, notwithstanding such request, this information may be retained
for as long as you maintain an account for our Services, or as needed to provide you
with our Services, comply with our legal obligations, resolve disputes and enforce our

Additional Rights for EEA and Certain Other Territories:

If you are from certain territories (such as the EEA), you may have the right to exercise
additional rights available to you under applicable laws, including:

· Right of erasure: In certain circumstances, you may have a broader right to erasure
of personal information that we hold about you – for example, if it is no longer necessary
in relation to the purposes for which it was originally collected. Please note, however,
that we may need to retain certain information for record keeping purposes, to complete
transactions or to comply with our legal obligations.
· Right to object to processing: You may have the right to request that Zendesk stop
processing your personal information and/or to stop sending you marketing
· Right to restrict processing: You may have the right to request that we restrict
processing of your personal information in certain circumstances (for example, where
you believe that the personal information we hold about you is inaccurate or unlawfully
· Right to data portability: In certain circumstances, you may have the right to be
provided with your personal information in a structured, machine readable and commonly
used format and to request that we transfer the personal information to another data
controller without hindrance.

If you would like to exercise such rights, please contact us at the contact details in
Contact Section at the bottom of this document. We will consider your request in
accordance with applicable laws. To protect your privacy and security, we may take
steps to verify your identity before complying with the request.

You also have the right to complain to a data protection authority about our collection
and use of your personal information. For more information, please contact your local
data protection authority. A list of contact details for the EU data protection authorities is
available here.

Children’s Personal Information

We do not knowingly collect any personal information from children under the age of
Adult Consent, however that age is defined in your locality or region of the world
according to local legislation or International Law. Should a regional, local law exist on
adult consent, then it is accepted that the age of consent in your locale is 16 (sixteen)
years of age. If you are under the age of adult consent, please do not submit any personal
information through our Websites or Services. We encourage parents and legal
guardians to monitor their children’s Internet usage and to help enforce this Policy by
instructing their children never to provide personal information through the Websites or
Services without their permission. If you have reason to believe that a child under the
age of adult consent has provided personal information to us through the Websites or
Services, please contact us at, and we will use commercially reasonable efforts to delete that information.

Business Transactions

We may assign or transfer this Policy, as well as your account and related information
and data, including any personal information, to any person or entity that acquires all or
substantially all of our business, stock or assets, or with whom we merge.

Changes to This Policy

If there are any material changes to this Policy, you will be notified by our posting of a
prominent notice on the Websites prior to the change becoming effective. We
encourage you to periodically review this page for the latest information on our privacy
practices. Your continued use of the Websites or the Services constitutes your agreement to be bound by such changes to this Policy. Your only remedy, if you do not accept the terms of this Policy, is to discontinue use of the Websites and the Services.

Contact Us

If you have questions regarding this Policy or about TradeMalta privacy practices, please contact us by email at